Refund policy

Refund & Return Policy

We want you to be happy with your order and truly appreciate you shopping with Threaded Oasis. Please take a moment to check your items when they arrive.

Returns & Exchanges

If you need to return or exchange an item for any reason other than a damaged, defective, or incorrect item, please reach out to us within 3 days of delivery.

We’re happy to help whenever we can. A 20% processing fee will apply to returns that are not due to an issue or error on our part, and return shipping costs are the customer’s responsibility.

To be eligible for a return or exchange, items must be unused, unwashed, unworn, and in their original condition.

Damaged, Defective, or Incorrect Items

If something isn’t quite right with your order, please contact us within 3 days of delivery. We’ll be happy to take a look and make it right.

Please include your order number and a few clear photos showing the issue. If the item is confirmed to be damaged, defective, or incorrect, we’ll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

Custom, made-to-order, personalized, embroidered, altered, washed, worn, or modified items are not eligible for return or exchange.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We’ll always do our best to accommodate your request, but orders that have already been processed, shipped, or entered production may not be canceled.

Refunds

Once an approved return is received and reviewed, your refund will be issued to the original payment method. Original shipping costs are non-refundable unless the issue was caused by an error on our part.

If you have any questions about a return or exchange, please feel free to reach out to us at hello@threadedoasis.com. We’re always happy to help!